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Scheduling an SF Access Ride

If you are already eligible for paratransit, you may schedule a ride by calling the SF Paratransit Reservations Office at 415.285.6945.

SF Access services are provided 24 hours a day, 7 days a week, 365 days a year. For each one-way trip, SF Access customers must make a reservation from one to seven days before the day of the trip. Reservations are accepted seven days a week, between 7 am and 6 pm.

Here are some helpful tips for scheduling your rides:

  • When making a reservation, be prepared to give your full name, your origin, your destination, and either the time you need to be picked up OR the time you need to be dropped off (“appointment time”). If requesting a ride by your appointment time, be sure to consider how long it may take for you to exit the vehicle and enter your destination.

  • Don’t forget to let the reservationist know if you will have someone accompanying you.

  • Remember that the scheduler is allowed to negotiate a pickup time with you that may be up to one hour before or after your requested pickup time. If you must arrive at your destination by a certain time, the reservation agent will only offer pickup times that will get you to your destination up to one hour before your appointment.

  • If you require additional one-way rides, whether to return home or to travel to other destinations, remember to schedule each of those rides with a reservation agent as well.

  • Cancellations must be made at least two hours prior to your scheduled pick-up time by calling 415.285.6945. Riders failing to cancel in advance may have riding privileges suspended. Click here for more information about SF Paratransit’s policy regarding no-shows and cancellations.

  • If you wish to make any changes to your scheduled trip, you must call the reservation office at least one day prior to your trip to see if a change can be accommodated.