Fare refunds are only available for Cable Car tickets and 1, 3 and 7 Day Passports due to a verifiable Cable Car service disruption. Refunds are not available for non-cable car service outages, farebox payments (including overpayment), or incorrect ticket purchases.
Paper Passes and Tickets
For refunds on paper passes and tickets submit a request in writing to:
ATTN: Refund Request
SFMTA Revenue Section - Basement Level
1 South Van Ness Avenue
San Francisco, CA 94103
Request must state date, time and location of incident and include the original tickets or passes (copies are not accepted).
Requests that do not include the passes will not be processed.
For tickets and passes purchased on Clipper, contact Clipper Customer Service at 877.878.8883.
Customers with mobile tickets may call 311 (or 415.701.2311 outside San Francisco) or complete an online form.
Requests must include your full name and email address associated with your MuniMobile account as well as date, time, and location of the incident.
To submit the request online, please go to https://www.sfmta.com/feedback. Under MUNI FEEDBACK, click “Can Muni do better? Let us know how.” Input the required information in the form pages and, under request details, select Category: “Services – Miscellaneous” and Type: “804 Fare Media Issues.”