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Stakeholder rating: Satisfaction with SFMTA management of transportation in San Francisco

Monday, January 1, 2018

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Objective Objective 4.4: Improve relationships and partnerships with our stakeholders
Metric Stakeholder rating: satisfaction with SFMTA management of transportation in San Francisco; scale of 1 (low) to 5 (high)
Purpose To improve stakeholder engagement and maintain a high level of agency accountability through effective reporting and communication.
Definition Customer rating on a 1 to 5 scale of satisfaction with SFMTA decision-making process and communication.

Results from stakeholder surveys are reported as an average score on a 1 to 5 scale for the following question:

"How satisfied are you with the job the SFMTA does managing transportation in San Francisco?"

Survey data is weighted to reflect population characteristics of the adult residents of the City of San Francisco along the categories of gender, age, geography (ZIP code) and ethnicity, except for the average response by ZIP code, which is reported unweighted.

Target Achieve 0.5 point improvement over baseline (based on FY15 performance)
Reporting Frequency Biennial
Contact For questions, comments and accessibility issues, please contact the Performance Team at
Notes Results are from an online survey conducted March 28 - April 20, 2015 by Godbe Research from a sample of San Francisco adult residents taken from the San Francisco voter rolls. A total of 1,672 responses were collected providing a margin of error of +/- 2.39%. Reported results are subject to change as data quality improves or new data become available.