Performance Metrics

These interactive performance dashboards track the Agency's progress in meeting the goals and objectives outlined in the SFMTA's 2013-2018 Strategic Plan. Click a link below to see how we're doing on our Key Performance Indicators for each strategic goal.

Pedestrians in crosswalk with Muni bus turning behind

Goal 1: Create a safer transportation experience for everyone

View Key Performance Indicators for Goal 1, including Muni-related crimes, workplace injuries, and transit safety.

Bicyclists and taxi on Market Street

Goal 2: Make transit, walking, bicycling, taxi, ridesharing and carsharing the preferred means of travel

View Key Performance Indicators including customer satisfaction, on-time performance, and mode share for Goal 2.

View of downtown San Francisco from McLaren Park

Goal 3: Improve the environment and quality of life in San Francisco

View Key Performance Indicators for Goal 3, including SFMTA carbon footprint, economic impacts of Muni delays, and average annual transit cost per revenue hour.

Muni operator in LRV

Goal 4: Create a workplace that delivers outstanding service

View Goal 4 Key Performance Indicators including employee satisfaction, employee access to information and percentage of employees with performance plans and reviews.

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